Security

At Neuro CRM, security is our top priority. We implement industry-leading security measures to protect your data and ensure the highest level of protection for your business information.

Our Security Commitments

Enterprise-Grade Encryption 99.9% Uptime SLA Role-Based Access Control SOC 2 Compliant Regular Backups 24/7 Monitoring

1. Data Encryption

1.1 Encryption in Transit

All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS) 1.3, the industry standard for secure communications. This ensures that your data cannot be intercepted or read by unauthorized parties during transmission.

1.2 Encryption at Rest

All data stored in our databases is encrypted at rest using Advanced Encryption Standard (AES-256), one of the strongest encryption algorithms available. This means your data remains protected even if physical storage media is compromised.

2. Authentication and Access Control

2.1 Strong Authentication

We implement multiple layers of authentication:

  • Password Requirements: Enforced strong password policies with complexity requirements
  • Session Management: Secure session tokens with automatic timeout
  • CSRF Protection: Cross-site request forgery tokens for all form submissions
  • Password Hashing: Passwords are hashed using bcrypt before storage

2.2 Role-Based Access Control (RBAC)

Our platform implements granular role-based access control, allowing administrators to define exactly what each user can see and do. Roles include:

  • Administrator: Full system access and configuration
  • Manager: Access to reports, analytics, and team management
  • Sales: Access to contacts, deals, and activities assigned to them
  • Support: Limited access for customer support functions

3. Infrastructure Security

3.1 Cloud Infrastructure

We use enterprise-grade cloud infrastructure with the following security features:

  • Firewall protection and network segmentation
  • DDoS protection and mitigation
  • Intrusion detection and prevention systems
  • Regular security patches and updates
  • Redundant systems for high availability

3.2 Data Centers

Our data centers are located in secure facilities with:

  • 24/7 physical security and monitoring
  • Biometric access controls
  • Environmental controls (temperature, humidity)
  • Redundant power and network connections
  • Regular security audits and certifications

4. Application Security

4.1 Secure Development Practices

We follow secure coding practices:

  • Regular security code reviews
  • Automated vulnerability scanning
  • Penetration testing by third-party security firms
  • Input validation and sanitization
  • Prepared statements to prevent SQL injection
  • Output encoding to prevent XSS attacks

4.2 API Security

Our APIs are secured with:

  • Authentication tokens for API access
  • Rate limiting to prevent abuse
  • Request validation and sanitization
  • HTTPS-only communication

5. Data Protection and Privacy

5.1 Data Minimization

We only collect and store data that is necessary for providing our services. Unnecessary data is automatically purged according to our data retention policies.

5.2 Data Backup and Recovery

We maintain regular automated backups of all data:

  • Daily incremental backups
  • Weekly full backups
  • Backups stored in geographically separate locations
  • Regular backup restoration testing
  • Point-in-time recovery capability

5.3 Data Deletion

When you delete your account or data, we permanently remove it from our systems within 30 days, except where we are required to retain it by law.

6. Monitoring and Incident Response

6.1 24/7 Security Monitoring

We continuously monitor our systems for:

  • Unauthorized access attempts
  • Suspicious activity patterns
  • System anomalies and errors
  • Performance issues
  • Security threats and vulnerabilities

6.2 Incident Response

In the event of a security incident, we have a comprehensive incident response plan that includes:

  • Immediate threat containment
  • Investigation and analysis
  • Notification of affected users (if required)
  • Remediation and system restoration
  • Post-incident review and improvements

7. Compliance and Certifications

We maintain compliance with industry standards and regulations:

  • GDPR: General Data Protection Regulation compliance
  • SOC 2: Service Organization Control 2 Type II certification
  • ISO 27001: Information security management system
  • Regular Audits: Third-party security assessments

8. Third-Party Security

We carefully vet all third-party service providers and ensure they meet our security standards. This includes:

  • Cloud hosting providers with security certifications
  • AI service providers (e.g., Google Gemini API) with robust security practices
  • Payment processors with PCI DSS compliance
  • Regular security assessments of third-party integrations

9. User Responsibilities

While we provide robust security, you also play a role in keeping your account secure:

  • Use strong, unique passwords
  • Don't share your account credentials
  • Log out when using shared devices
  • Keep your devices and browsers updated
  • Report suspicious activity immediately
  • Review and manage user access permissions regularly

10. Security Updates and Notifications

We regularly update our security measures and will notify you of any significant security changes or incidents that may affect your account. You can also subscribe to our security bulletin for updates.

11. Reporting Security Issues

If you discover a security vulnerability, please report it to us immediately at security@neurocrm.com. We appreciate responsible disclosure and will work with you to address any issues promptly.

12. Contact Us

For security-related questions or concerns, please contact our security team: