Privacy Policy

Last Updated: January 18, 2026

1. Introduction

Neuro CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and services.

By using Neuro CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, username, password, and role
  • Contact Information: Phone numbers, addresses, and company details
  • Business Information: Company name, industry, and business-related data
  • Payment Information: Billing address and payment method details (processed securely through third-party providers)

2.2 Usage Data

We automatically collect information about how you interact with our platform:

  • Log data (IP address, browser type, access times)
  • Device information (device type, operating system)
  • Usage patterns and feature interactions
  • Error reports and performance data

2.3 AI-Generated Data

Our AI features may process and analyze your data to provide insights, including:

  • Lead scoring and customer analysis
  • Deal outcome predictions
  • Email suggestions and communication recommendations
  • Sales insights and performance analytics

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our CRM platform
  • AI Features: To power our AI-driven insights, predictions, and automation
  • Communication: To send you updates, notifications, and support responses
  • Security: To protect against fraud, unauthorized access, and security threats
  • Analytics: To understand usage patterns and improve our services
  • Legal Compliance: To comply with applicable laws and regulations

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

  • Encryption: All data is encrypted in transit (TLS/SSL) and at rest
  • Access Controls: Role-based access control and authentication mechanisms
  • Regular Audits: Security assessments and vulnerability testing
  • Data Backups: Regular backups to prevent data loss
  • Infrastructure Security: Secure cloud infrastructure with 99.9% uptime guarantee

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing)
  • AI Processing: With AI service providers (e.g., Google Gemini API) for processing AI features, subject to their privacy policies
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Data Portability: Export your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications
  • AI Processing: Control AI features and data processing preferences

To exercise these rights, please contact us at privacy@neurocrm.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and support our services. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

9. Children's Privacy

Neuro CRM is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: